Product Support Specialist
Product Support Specialist
- 1 Vacancy
- 15 Views
Experience
3 Year
Employee type
ContractPosition
Experienced Professional
Offer Salary
Attractive
Job Description
We are looking for an Entry-Level Product Support Specialist to assist our users and ensure a smooth experience with our fintech platform. You will be the first point of contact for customer inquiries, troubleshoot issues, and collaborate with technical teams to enhance our product.
Responsibilities
- Provide friendly and efficient support to users via chat, email, and phone.
- Troubleshoot basic technical issues and escalate complex problems when necessary.
- Document common user issues and suggest improvements to the product team.
- Assist in creating help articles, FAQs, and tutorials to improve user experience.
- Gather and analyze user feedback to help improve our platform.
- Collaborate with developers, designers, and customer success teams to enhance product usability.
Requirements
- Strong communication and problem-solving skills.
- Basic understanding of web applications and software products.
- Ability to explain technical concepts to non-technical users.
- Familiarity with helpdesk tools (e.g., Zendesk, Intercom) is a plus but not required.
- Willingness to learn and grow in a fast-paced tech environment.
- A customer-first mindset with patience and empathy.
Bonus Skills
- Experience with technical troubleshooting.
- Basic knowledge of SQL, APIs, or web technologies.
- Interest in fintech and digital platforms.
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Job Overview
-
Experience
3 Year
-
Location
Lagos, Nigeria
-
Offered Salary
Attractive
-
Qualification
Experienced Professional
-
Industry
Technology -
Date Posted
2 weeks ago
Pro Recruit
Since 2021
-
Phone
09019376163 -
Location
Nigeria
